Privacy Policy – Recalledu

Effective date: 8 August 2026
Last updated: 8 August 2026

Website: Recalledu.com

Welcome to Recalledu. We respect the privacy of our students, users, instructors, visitors, and other members of our online learning community.

This Privacy Policy explains how Recalledu (“Recalledu,” “we,” “our,” or “us”) may collect, use, store, disclose, and protect personal information when you visit our website, create an account, purchase or access a course, publish or sell a course, communicate through the platform, or otherwise use our services.

By using Recalledu, you acknowledge the practices described in this Privacy Policy.

1. Who this policy applies to

This Privacy Policy applies to individuals, who interact with Recalledu, including:

• Students and learners;
• Registered users;
• Instructors and course creators;
• Website visitors;
• Individuals who contact our support team; and
• Other persons who use services made available through Recalledu.

Different information may be required depending on whether you use Recalledu as a student, instructor, visitor, or in another capacity.

2. Information we may collect

We collect information that is reasonably necessary to operate, secure, maintain, and improve Recalledu.

A. Account information

When you register for an account, we may collect information such as:

• Full name;
• Username;
• Email address;
• Mobile number;
• Profile photograph;
• Account type;
• Password or other authentication information; and
• Other information you voluntarily add to your profile.

Passwords should be stored using appropriate security protections rather than in readable form.

B. Student information

When a student purchases, enrolls in, or participates in a course, we may collect or generate information including:

• Course enrollment information;
• Purchase and transaction records;
• Learning progress;
• Quiz, test, or assignment results;
• Certificates or course-completion records;
• Course ratings and reviews;
• Questions, comments, and messages; and
• Other learning activity associated with the student’s account.

C. Instructor information

If you register or operate as an instructor, we may collect additional information necessary to administer instructor services, such as:

• Instructor profile and biography;
• Qualifications, skills, or professional information;
• Course materials and course information;
• Earnings and transaction records;
• Payment or payout information;
• Identity or verification information, where necessary;
• Tax, business, or financial information where legally or operationally required; and
• Communications with students and Recalledu.

Information displayed publicly on an instructor’s profile or course page may be visible to students, visitors, and other users.

3. Payment information

When students purchase courses or Recalledu makes payments to instructors, transactions may be processed through banks, mobile financial services, payment gateways, or other payment service providers.

Depending on how our payment system is configured, Recalledu may receive transaction-related information such as:

• Payment status;
• Transaction or reference number;
• Payment method;
• Amount paid or refunded; and
• Limited billing or payment details.

Sensitive financial credentials may be collected and processed directly by the applicable payment provider rather than Recalledu. Your use of a third-party payment service may also be governed by that provider’s privacy policy and terms.

4. Automatically collected information

When you access Recalledu, certain technical and usage information may be collected automatically, including:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Pages viewed;
• Date and time of access;
• Referring pages;
• Session and interaction information; and
• General diagnostic and security information.

We may use this information to operate the website, understand platform performance, detect suspicious activity, troubleshoot technical problems, and improve our services.

5. How we use personal information

We may use information collected through Recalledu to:

• Create and manage accounts;
• Authenticate users and protect accounts;
• Process course purchases and enrollments;
• Provide access to purchased or enrolled courses;
• Enable instructors to create, manage, and sell courses;
• Calculate and administer instructor earnings or payouts;
• Track learning progress and course completion;
• Provide certificates where applicable;
• Facilitate appropriate communication between students and instructors;
• Process eligible cancellation or refund requests;
• Provide customer and technical support;
• Send important account, transaction, security, and service notifications;
• Improve courses, features, and user experience;
• Detect fraud, abuse, security threats, and violations of our policies;
• Maintain records needed for operational or legal purposes;
• Resolve disputes and enforce our agreements; and
• Comply with applicable legal and regulatory obligations.

Where required, we will seek appropriate consent before using information for purposes that require such consent.

6. Student and instructor communications

Recalledu may provide tools that allow students and instructors to communicate.

Users should avoid sharing unnecessary sensitive personal information through course discussions, comments, messages, reviews, or other areas that may be visible to others.

Instructors may receive limited student information where reasonably necessary to deliver a course, answer questions, assess learning activities, or provide educational support. Instructors must not misuse student information obtained through Recalledu.

7. Publicly available information

Certain information may be publicly displayed when you intentionally publish it through Recalledu.

For example, an instructor’s name, profile image, biography, course title, course description, qualifications, and other published course information may appear publicly.

Student ratings, reviews, comments, or similar submissions may also be displayed according to the features of the platform.

Please consider carefully what information you choose to make public.

8. Cookies and similar technologies

Recalledu may use cookies and similar technologies to:

• Keep users signed in;
• Remember preferences;
• Maintain website functionality;
• Understand website usage;
• Measure performance;
• Improve security; and
• Support analytics or other website features.

Some cookies may be necessary for the website to operate properly. Where required by applicable law, we may provide appropriate choices regarding non-essential cookies.

Users can also manage certain cookies through their browser settings, although disabling necessary cookies may affect website functionality.

9. Analytics and third-party services

We may use trusted third-party providers to support services such as:

• Website hosting;
• Cloud storage;
• Payment processing;
• Email or SMS delivery;
• Website analytics;
• Customer support;
• Security and fraud prevention; and
• Other technical infrastructure.

These providers may process information to the extent reasonably necessary to perform services for Recalledu and may have their own privacy obligations.

10. When we may share information

Recalledu does not sell personal information simply for monetary gain.

We may disclose information in appropriate circumstances, including:

Service providers: We may provide necessary information to companies that perform services on our behalf.

Students and instructors: Limited information may be shared between students and instructors when necessary to provide educational services or platform functionality.

Legal requirements: We may disclose information when reasonably necessary to comply with applicable law, lawful court orders, regulatory requirements, or valid legal processes.

Safety and security: Information may be disclosed where reasonably necessary to investigate fraud, security incidents, abuse, or threats to the rights or safety of Recalledu, our users, or others.

Business changes: If Recalledu undergoes a merger, acquisition, restructuring, financing, sale, or transfer of business assets, relevant information may be transferred as part of that transaction, subject to appropriate legal requirements.

With your direction or consent: We may disclose information when you specifically request, authorize, or consent to the disclosure.

11. Data security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Such measures may include access controls, authentication mechanisms, secure connections, backups, monitoring, and other appropriate safeguards.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. Users are responsible for maintaining the confidentiality of their login credentials and should notify Recalledu promptly if they suspect unauthorized use of their account.

12. Data retention

We may retain personal information for as long as reasonably necessary to:

• Maintain an active account;
• Provide purchased courses and platform services;
• Maintain transaction and financial records;
• Resolve complaints or disputes;
• Detect or prevent fraud and abuse;
• Enforce our agreements; and
• Meet applicable legal, accounting, tax, regulatory, or operational requirements.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements and legitimate record-retention needs.

Deleting an account may not result in immediate deletion of every record where retention is necessary or permitted for legitimate legal, security, financial, fraud-prevention, dispute-resolution, or backup purposes.

13. Your privacy choices and requests

Subject to applicable law and reasonable verification, users may contact Recalledu to request assistance concerning their personal information, including requests to:

• Review or access certain account information;
• Correct inaccurate or outdated information;
• Update profile information;
• Delete an account or request deletion of eligible personal information;
• Withdraw consent where processing depends on consent;
• Manage certain communications; or
• Raise a privacy concern or complaint.

Some information may need to be retained despite a deletion request where retention is required or permitted by applicable law or reasonably necessary for legitimate operational purposes.

14. Marketing communications

Where Recalledu sends optional promotional communications, users may be provided with a way to unsubscribe or change their communication preferences.

Even after opting out of promotional communications, users may still receive essential communications relating to their accounts, purchases, courses, instructor activities, security, payments, policy changes, or other service-related matters.

15. Children’s privacy

Recalledu should not be used by children who are legally unable to consent to the collection and processing of their personal information without authorization from a parent or legal guardian.

Where parental or guardian consent is legally required, the responsible adult should provide appropriate authorization before the child uses services requiring personal information.

If we become aware that personal information from a child has been collected contrary to applicable requirements, we may take reasonable steps to remove the information or restrict the relevant account.

16. International data processing

Some service providers used by Recalledu may operate servers or process information outside Bangladesh.

Where personal information is transferred or processed internationally, Recalledu will seek to handle such information in accordance with applicable requirements and appropriate safeguards relevant to the circumstances.

17. Third-party websites

Recalledu may contain links to websites, applications, payment services, social platforms, or other services operated by third parties.

We do not control the privacy practices of independent third parties. Users should review the privacy policies and terms of those services before providing them with personal information.

18. Instructor responsibilities

Instructors who receive personal information about students through Recalledu must use that information only for legitimate purposes connected with their courses and authorized platform activities.

Unless separately authorized or legally permitted, instructors should not:

• Sell student personal information;
• Use student information for unrelated advertising;
• Export or collect unnecessary student data;
• Share student information with unauthorized parties; or
• Contact students outside Recalledu for unrelated purposes without appropriate permission.

An instructor who independently collects or processes personal information outside Recalledu may have separate legal responsibilities for that processing.

19. Account security

Users should create strong passwords and protect their account credentials.

You should not intentionally share your password or permit unauthorized individuals to use your account. If you believe your Recalledu account has been compromised, contact us as soon as reasonably possible.

20. Changes to this privacy policy

We may update this Privacy Policy periodically to reflect changes to Recalledu’s services, technology, business practices, or applicable requirements.

When material changes are made, we may provide notice through the website, user account, email, or another appropriate method.

The Last Updated date at the beginning of this Policy indicates when the latest version became effective. Continued use of Recalledu following an update will be handled in accordance with applicable requirements.

21. Contact Recalledu

Questions, requests, or complaints concerning this Privacy Policy or the handling of personal information may be directed to:

Recalledu
Website: www.recalledu.com
Email: contact@recalledu.com
Business mode: Online

Please include sufficient information for us to understand and respond to your request. We may need to verify your identity before processing certain privacy-related requests.

Consent and acknowledgment

By creating an account or using Recalledu, you acknowledge that you have had an opportunity to read this Privacy Policy and understand how information may be handled as described above.

Where applicable law requires specific consent for a particular activity, Recalledu will seek that consent separately.

© 2026 Recalledu. All rights reserved.